- Buy local
- Make sure they are insured and bonded.
- They should have their own supplies.
- The cheapest service is not necessarily a better service. You pay for what you get.
- After trying a service out do they cut corners, or do they get down on their hands and knees to provide A1 service? This isn’t every rotation, but do they occasionally clean baseboards, blinds, under furniture, under cushions, fluff pillows, clean the bathrooms meticulously, and dust up high where company doesn’t really see the dust?
- Are they regular in expressing gratitude for your business?
- Do they go the extra mile in doing thoughtful things like cleaning the patio, doing laundry, putting away clean dishes in the dishwasher or leaving appropriate gifts?
- How do they react when you ask them to do things you want done? This is where they can build customer loyalty because when low skill labor service has a bad attitude clients have a plethora of choices to choose from in metro areas.
- You can tell a lot about a company by how their team members handle constructive criticism. When something happens that you don’t like please don’t hesitate to kindly confront your cleaner about their lack of performance. If that doesn’t work then contact their supervisor.
These are some non-negotiables I think prospects of maid service should consider. No doubt there are a thousand lists out there like this one, but these were born from my own personal experience in the trenches. They produce a win/win, and more times than not I have had the privilege of serving some wonderful clients who greatly appreciate my passion for housekeeping.
You could apply this to any service business, so let me know what you think. And what in your personal experience have you found helpful as a client to service businesses?