As they most times do, they gave excellent customer service by apologizing for the inconvenience.
I was reflecting on this as I went about some admin work at the office this morning. Tomlinson House Cleaning, LLC has been in business for 7 years, and I’ve had plenty of opportunity to practice the art of a professional apology.
It restores trust that the human error was not intentional, and it makes a frustrating situation not so frustrating.
When we extend the hand of grace to each other at home or in the marketplace we participate in a love that covers over a multitude of wrongs.
We make the world a better place.
Pay it forward today good people.